PING web sites are optimized

for the "default configuration" of the most commonly used browsers and plug-ins. Users who change their browser configuration to achieve a higher level of security and/or privacy may affect the usability of the certain web sites in the process. The information presented below is intended to inform users of browser settings that may affect usability as it pertains to the PING web site(s).

Can't log in to the PING Community?

If you enter your email address and password but are "stuck" on the login page, the likely problem is that either your browser is not accepting cookies, or your computer has some type of privacy software that is blocking cookies.

What are cookies?

Cookies are small bits of information stored on your computer that are used to remember who you are as you use the PING Community. Cookies make sure that each member can only see their own information and eliminate the need for you to login every time you come to the site. While most browsers are normally configured to accept cookies, these settings can be changed.

Since third-party privacy software (ie. Norton Internet Security) typically overrides your browser settings and can affect all browsers on your computer, check these settings first. These tools can usually be configured to allow cookies from certain sites.


To find your brower's cookie settings:

  • In Internet Explorer: click Tools / Internet Options then click on the Privacy tab. You can either adjust the slider to a different level, or click the Advanced button for more options.
  • In Firefox & Netscape: click Tools / Options then click on the Privacy icon and expand the Cookies area.
  • In Safari: click Safari / Preferences then click the Security icon.
  • Other browsers will be similar, please consult the documentation.

Why don't some links work?

This web site utilizes the programming language JavaScript for enhanced functionality. Some links don't actually take you to another page, but may reveal or hide content dynamically, replace one image with another when you make a selection, or open a new browser window with additional features. While most browsers have JavaScript enabled by default, it can be disabled either by the browser settings, or by third-party software (see cookies above).


To find your brower's JavaScript settings:

  • In Internet Explorer: click Tools / Internet Options then click on the Security tab. Settings can be found under Active Scripting.
  • In Firefox: click Tools / Options then click on the Web Features icon.
  • In Netscape: click Tools / Options then click on the Site Controls icon.
  • In Safari: click Safari / Preferences then click the Security icon.
  • Other browsers will be similar, please consult the documentation.

Do you need to email the webmaster?

If you have a question about a PING product or service, please use the Knowledge Base to search for an answer or submit a question to our Customer Service department. You can also call our Customer Service department using the telephone number on our contact page.

For other website-related questions, please contact the webmaster. Include the type of computer you are using (PC or Mac) and the type and version of your browser (ie. AOL 7.0, IE 6.0, Netscape 6.0, etc.) with a description of the problem and the page(s) you were viewing before/as you experienced the problem.